The Digital Divide in Grantmaking

Some organisations face barriers to digital participation; inclusive design and support can close the gap.

• Mobile‑friendly forms and assisted routes.
• Offline options where connectivity is limited.
• Proportionate reporting that respects capacity.

Identifying barriers

Listen and test with diverse groups.

• Language, literacy and device access.
• Accessibility needs and time constraints.
• Complex guidance and jargon.

Key takeaway: co‑design reveals simple fixes.

Practical solutions

Reduce friction at every step.

• Phone or video submissions by exception.
• Flexible deadlines and support windows.
• Local hubs for assisted applications.

Key takeaway: Plinth supports inclusive options while keeping records secure.

Measuring progress

Track reach and success to improve equity.

• Monitor application and award patterns.
• Gather anonymous feedback on accessibility.
• Adjust processes based on evidence.

Key takeaway: inclusion improves outcomes for everyone.

FAQs

Will flexibility create inconsistency?

Use clear criteria; flexibility applies to format, not standards.

Are paper forms acceptable?

If necessary; digitise records afterwards for assurance.

How do we budget for support?

Include access provision as an essential cost.