Support

We’re real people and we actually help.

If you get stuck, we can help you out. If you need help getting started, we'll be there.

See the numbers

From our support conversations

  • Will has made this simple, understandable and not nerve wrecking. He is a great help! Give him a payrise.
  • Always quick and effective!!!
  • Ceci was extremely helpful, patient and kind and helped me with my query. Thank you Ceci, I hope you have a fabulous week!
  • Thanks you so much really appreciate your help my son is very happy 😊
  • Super helpful :D
  • AMAZING HELP FROM WILL THANKS
  • As usual, got an immediate answer which solved the problem and meant I could get on with other work. thanks!
  • Will was great and so helpful jumping on zoom to quickly support
  • amazing customer service!

Satisfaction

Satisfaction guaranteed

97% of our support conversations are rated either 🤩 or 😃.

We work hard to fix any issues, or build any improvements suggested by charities, community groups, volunteers or commissioners. It's how we've built Plinth from the ground up.

Response times

We get back fast

We reply to 71% of our support requests within 5 minutes.

We know your clients, your data and your management system are all mission critical. Our commitment to support is a reflection of our commitment to the crucial work you do.

Don’t just take our word for it

Listen to what our customers have to say about Plinth and what it's done for them.