Terms of Service

Updated September 2026

By using Plinth (the "Service"), you agree to these Terms of Service. The Service is run by Time to Spare Ltd, trading as Plinth (the "Company", "we"), registered in England and Wales (company number 11530023), at Space 4, 113-115 Fonthill Road, London, N4 3HH.

Plinth is used by organisations, such as charities, funders and councils. It's also used by individuals dealing with those organisations, for example to book onto an activity, apply for a grant, register as a volunteer or fill in a form.

If you accept these terms for an organisation, you confirm you're authorised to do so, and "you" means that organisation.

If you use Plinth as an individual, "you" means you. These terms apply to you too, except the data processing terms and the sections on the API, payment, price changes and indemnities, which only apply to organisations that subscribe to Plinth. Any booking, application or payment you make through Plinth is between you and the organisation you're dealing with, and that organisation is responsible for how it uses your information. You can close your account at any time.

If your organisation has a signed subscription agreement with us, that agreement takes priority over anything on this page. Where these terms refer to "your agreement" and you don't have a signed one, the terms of our standard subscription agreement apply to that point. We'll send you a copy on request.

These terms don't cover Plinth Data (data.useplinth.com), which has its own Terms of Use on that site.

Account terms

  • You're responsible for keeping your account and password secure. We aren't liable for any loss caused by you not doing so.
  • You're responsible for everything that happens under your account, including activity by other people with logins on it.
  • Each login is for one person. You can create as many logins as you need, but you can't share one.
  • Accounts must be registered by a human. Accounts set up by bots or other automated methods aren't allowed.
  • You must give your full legal name, a valid email address and anything else we ask for at signup.
  • You must not use the Service for anything illegal, or to break any laws where you are, including copyright law. You must not use it to store or share material that is unlawful, harmful, threatening, defamatory, obscene, harassing, discriminatory or sexually explicit, or that promotes violence. You must not upload viruses. We can remove access to any material that breaks this rule.
  • If you think someone has got into your account without permission, tell us straight away at security@plinth.org.uk.

Your data

  • Everything you put into Plinth stays yours. We claim no intellectual property rights over it. You give us permission to host, copy, process and display it only as needed to provide the Service to you.
  • Content you post must comply with UK copyright law. We don't check content before it's posted, but we can remove content that we decide is unlawful, infringes someone's intellectual property or breaks these terms.
  • When we process personal data on your behalf, you're the controller and we're the processor. By agreeing to these terms, you also agree to the data processing terms below, which meet Article 28 of the UK GDPR. To change them, email us and we'll agree the changes with you in writing.
  • We encrypt your data in transit (TLS) and at rest, including in backups. Our Privacy Policy explains how we look after it, and how long we keep things.

Data processing terms

What we process. We process personal data only for as long as we provide the Service to you, and only to:

  • store and otherwise process it as needed to provide, maintain and update the Service
  • carry out processing that your users start when they use the Service
  • give you customer and technical support
  • follow your other reasonable instructions that are consistent with these terms
  • make disclosures the law requires

The personal data can include names, email addresses, phone numbers, addresses, bank account details, grant transactions, donation details and transaction histories, plus anything else you choose to store in Plinth. It can relate to staff (including temporary and casual workers), volunteers, agents, partners, members of the public, grantholders and donors.

Our commitments. When we process personal data for you, we will:

  • only process it on your documented instructions, unless the law requires otherwise. If it does, we'll tell you first, unless the law prevents us.
  • tell you straight away if we think an instruction breaks data protection law
  • make sure everyone who processes it is bound by confidentiality
  • protect it with appropriate technical and organisational security measures
  • only use the subprocessors listed at trust.plinth.org.uk/subprocessors, each under a written agreement with terms at least as protective as these. We stay fully responsible for them.
  • update that list before any new subprocessor starts processing your data. If you have reasonable data protection grounds to object to a new subprocessor, tell us and we'll work with you to resolve it.
  • only transfer it outside the UK and EEA with appropriate safeguards in place
  • help you, at your cost, respond to data subject requests, and meet your obligations on security, breach notification, impact assessments and consulting regulators
  • tell you without undue delay if we become aware of a personal data breach
  • delete or return it when our agreement ends, at your written direction, unless the law requires us to keep it
  • keep records that show we're meeting these terms, and let you audit our data processing

Your commitments. You're responsible for making sure you have the lawful basis, consents and notices you need to share personal data with us. That includes any special category data (such as health or ethnicity) and any data about children.

AI features

Some features use AI to help with things like assessment, due diligence, reporting and case notes. AI outputs can be wrong or incomplete. You're responsible for reviewing them before you rely on them, and for any decisions you make using them.

API terms

You can access your data through our API ("API"). Use of the API, including through a third-party product, is covered by these terms plus the following:

  • We aren't liable for any loss caused by your use of the API or of third-party products that use it.
  • If you abuse the API or make excessive requests, we can suspend your API access. We'll email the account owner before we do.

Payment

  • Your fees, billing period and payment terms are set out in your order form or subscription agreement. Fees exclude VAT and any other taxes or duties, which you're responsible for paying. Where the law requires, we'll collect them and pay them to the tax authority.
  • If you don't pay on time, we can suspend your access after giving you notice, and we may charge interest on the overdue amount.
  • Fees are non-refundable, except where your agreement gives you a refund for extended downtime.
  • Upgrades and downgrades apply from your next billing period. We don't give partial refunds for downgrades or cancellations part-way through a billing period.
  • Downgrading may mean you lose features or capacity. We aren't liable for that loss.

Price changes

We can change prices at renewal. We'll give you advance notice, by email or by posting it on our website or in the Service, and any increase will stay within the limits set out in your agreement.

Renewal, cancellation and termination

  • Subscriptions renew automatically. Either of us can stop a renewal by telling the other in writing (email is fine) within the notice period in your agreement. Account owners can also close their account from Account settings.
  • Either of us can end the agreement straight away by telling the other in writing if the other:
    • commits a serious breach that can't be put right
    • commits a serious breach that can be put right, but doesn't put it right within the period in your agreement after being told
    • becomes insolvent, or stops or threatens to stop trading
  • Abuse or threats of abuse (verbal, physical, written or otherwise) towards our customers or staff is a serious breach, and we may treat it as one that can't be put right.
  • We can refuse to open an account for anyone.
  • If an account has no active subscription and hasn't been used for the period set out in our Privacy Policy, we may close it and delete its data.
  • When your subscription ends, you'll have time to export your data from Plinth, and you can ask us for anything the standard export doesn't cover. After that, we permanently delete your data, unless the law requires us to keep it. Our Privacy Policy sets out how long each step takes.

Service availability and support

  • We aim to keep Plinth available around the clock. Planned maintenance happens outside working hours, and we'll try to warn you in advance about any unscheduled maintenance.
  • Support is available by live chat, email and, for emergencies, phone. Your agreement and our Help Centre give the hours and response times.
  • We may improve, change or retire features and support over time. We won't make changes that leave your organisation materially worse off.
  • New features and tools are covered by these terms.

General conditions

  • You must not modify, adapt or hack the Service.
  • You must not copy, reproduce, reverse engineer, sell, resell or build a competing product from any part of the Service, or from access to it, without our written permission.
  • The look and feel of the Service is copyright © Time to Spare Ltd. You must not copy or reuse any of our HTML, CSS, JavaScript or visual design without our written permission.
  • You must not modify another website to falsely suggest it's associated with Plinth.
  • We use hosting and technology partners to provide the hardware, software, networking and storage that run the Service. We review each one's security before using them, and we stay responsible for them.
  • Your data travels over networks we don't control, and may be adapted to work with the networks and devices it passes through. We encrypt it in transit, but we aren't responsible for delays or failures caused by the internet or your own connection.
  • The Service may let you use or buy from third-party websites and products. You do that at your own risk, and any deal is between you and that third party.
  • If your usage is far above that of other customers, we'll contact the account owner before we limit it. The only exception is when it's affecting the Service for everyone else.
  • We will each keep the other's confidential information confidential. Your data is always your confidential information.

Indemnities

  • You'll defend us against, and cover our losses from, any claim arising from your use of the Service. We'll tell you promptly about the claim, help you defend it at your cost, and let you control the defence and any settlement.
  • We'll defend you against any claim that your use of the Service in line with these terms infringes someone's intellectual property or confidentiality rights, and pay any damages awarded or settlement agreed. You'll tell us promptly about the claim, help us defend it at our cost, and let us control the defence and any settlement. We may get you the right to keep using the Service, change it so it no longer infringes or, if neither is reasonably possible, end the agreement. This doesn't apply if the claim arises from someone else changing the Service, from using it against our instructions, or from continuing to use it after being told about the claim.

Liability

  • We provide the Service with reasonable skill and care and in line with our documentation. Otherwise, it's provided "as is", and you use it at your own risk.
  • We can't promise the Service will be uninterrupted or error-free, that it will meet your specific requirements, or that every error will be fixed. You're responsible for the results you get from using it and the conclusions you draw from them.
  • We aren't liable for loss of profits, business, goodwill or data, or for any indirect or consequential loss. This includes loss from not being able to use the Service, from unauthorised access to your data that wasn't our fault, or from what third parties say or do on the Service.
  • Our total liability to you is capped at the amount set out in your agreement.
  • If you use Plinth as an individual, we're responsible for loss or damage you suffer that's a foreseeable result of us breaking these terms or not using reasonable care. Nothing in these terms affects your legal rights as a consumer.
  • Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.

Events outside our control

We aren't liable for failing or being late to meet our obligations because of events beyond our reasonable control. Examples include strikes, a utility, transport or telecoms failure, natural disasters, war, riots, malicious damage, changes in the law, fire, flood or the failure of a supplier. We'll tell you about the event and how long we expect it to last.

Changes to these terms

We'll tell account owners, and individuals with a Plinth account, before any significant change to these terms takes effect. If you keep using the Service after a change takes effect, you're accepting the updated terms. If you have a signed agreement, it can only be changed in writing and signed by both of us.

Other terms

  • You can't transfer or assign your rights under these terms without our written permission. We can transfer or assign ours.
  • If a court finds any part of these terms can't be enforced, the rest still applies, and we'll agree a replacement that comes as close as possible to the original intent.
  • If we don't enforce a right under these terms straight away, we haven't given it up.
  • Nobody other than you and us has rights under these terms.
  • Nothing in these terms makes us partners, or either of us the other's agent.
  • These terms are the whole agreement between you and us about the Service, and they replace earlier versions. If you have a signed agreement, that takes priority.
  • We can send you notices by email to the address we normally use for your account. You can send notices to us by email at support@plinth.org.uk.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions? Email support@plinth.org.uk.